GRASS values and principles

The customer is the focus of our daily activities

We act in the service of our customers and aim to provide the best possible quality at all times. We strive for efficiency and customer benefit in all that we do. We work consistently and across locations to improve interfaces.

 

Quality is a promise

Each individual contributes to our success on a daily basis and is responsible for the quality of his or her work. We set ourselves demanding targets and constantly work to enhance our own skills and abilities.

 

Open and appreciative cooperation leads to long-term success

We foster appreciative communication and practise mutual trust. Straightforwardness, reliability, honesty and professionalism are important to us. Decisions are discussed openly among colleagues, then taken and implemented together. We respect every individual and we are open to new things.

 

Taking personal responsibility

We perform tasks independently and on schedule. We accept responsibility for our field of operations and stand by our decisions and their consequences. We do not postpone dealing with problems, but take personal responsibility in looking for solutions.